{"id":113464928,"date":"2024-03-25T13:04:09","date_gmt":"2024-03-25T11:04:09","guid":{"rendered":"https:\/\/thrivethemes.com\/?post_type=ht_kb&p=113464928"},"modified":"2025-10-31T10:33:26","modified_gmt":"2025-10-31T08:33:26","slug":"refund-policy","status":"publish","type":"ht_kb","link":"https:\/\/thrivethemes.com\/docs\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

Your purchase is protected by a 30-day money-back guarantee<\/a>.<\/p>\n

If you need to refund your purchase, then please open a support conversation here<\/a>.<\/p>\n

Please be sure to include the PayPal email address and PayPal Transaction ID<\/a> of your purchase in the ticket that you raise.<\/i><\/p>\n

\n\n\n\n
\n

Please note:<\/b><\/p>\n

    \n
  1. \n

    It may take us up to 48 hours to process the refund, especially over the weekend when staffing levels are reduced. We are unable to give you a refund if your purchase was more than 30 days ago.<\/i><\/p>\n<\/li>\n

  2. \n

    In case you paid via credit card, please DO NOT raise a dispute <\/b>or recharge request via the payment provider.<\/i>
    \nThe moment you do this, we can not process a refund anymore<\/b>.
    \nThis will cause long delays in getting your money back – it can take several months.<\/i><\/p>\n<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

    We can only refund the original purchase – please note that recurring payments<\/a> are non-refundable as it falls outside of the 30 days trial period.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Your purchase is protected by a 30-day money-back guarantee. If you need to refund your purchase, then please open a support conversation here. Please be sure to include the PayPal email address and PayPal Transaction ID of your purchase in the ticket that you raise. Please note: It may take us up to 48 hours […]<\/p>\n","protected":false},"author":253020,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[34048],"ht-kb-tag":[],"class_list":["post-113464928","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-accounts-and-billing","post-wrapper","thrv_wrapper"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/ht-kb\/113464928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/users\/253020"}],"replies":[{"embeddable":true,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/comments?post=113464928"}],"version-history":[{"count":0,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/ht-kb\/113464928\/revisions"}],"wp:attachment":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/media?parent=113464928"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/ht-kb-category?post=113464928"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/ht-kb-tag?post=113464928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}