{"id":114127237,"date":"2025-03-20T12:28:12","date_gmt":"2025-03-20T10:28:12","guid":{"rendered":"https:\/\/thrivethemes.com\/?page_id=114127237"},"modified":"2025-07-10T08:43:31","modified_gmt":"2025-07-10T05:43:31","slug":"support","status":"publish","type":"page","link":"https:\/\/thrivethemes.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448983\" width=\"205\" data-init-width=\"348\" height=\"150\" data-init-height=\"254\" title=\"Welcome to Thrive Themes Support\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/Support-page-top-Il_2x.webp\" data-width=\"205\" data-height=\"150\" style=\"aspect-ratio: auto 348 \/ 254;\" loading=\"lazy\"><\/span><\/p>\n<h1 style=\"text-align: center;\">Welcome to Thrive Themes Support!<\/h1>\n<p style=\"text-align: center;\">We\u2019ve got your back! Get answers to the most commonly asked support questions below, or reach out to our support team for help.<\/p>\n<h4><span>Chat with ThriveXpert, Our Smart Support Assistant!<\/span><\/h4>\n<p>Get answers instantly \u2014 faster than waiting for a human! Our AI Assistant is trained to solve common issues and guide you step-by-step. Try it now and get the help you need in seconds.<\/p>\n<ul>\n<li>\u2705 Available 24\/7, Always there for your help<\/li>\n<li>\u2705 Quick and accurate answers to your questions<\/li>\n<li>\u2705 No waiting time &#8211; Get instant answers&nbsp;<\/li>\n<\/ul>\n<p>Start the conversation by asking your questions\u2026<\/p>\n<h4 style=\"text-align: center;\">We&#8217;re here to help!<\/h4>\n<p style=\"text-align: center;\">Our support team will be in touch very soon. We try to respond to all requests within 24 hours (during weekdays).<\/p>\n<p style=\"text-align: center;\"><strong>Support hours are Monday through Friday.<\/strong><\/p>\n<p style=\"text-align: center;\">Want to get a head start on finding a solution? Be sure to check out our <a href=\"https:\/\/thrivethemes.com\/docs\/\" style=\"outline: none;\" target=\"_blank\">documentation<\/a>.<\/p>\n<p><!--  --><\/p>\n<h3>Can\u2019t find the answer?<\/h3>\n<p>If you need additional help, <a href=\"#\" id=\"toggleLink\">Click here to create a support ticket<\/a> and our team will help you shortly.<\/p>\n<p>[tcb-script]\/\/ Wait until the DOM is fully loadeddocument.addEventListener(&#8220;DOMContentLoaded&#8221;, function() {  \/\/ Get the link element  const toggleLink = document.getElementById(&#8220;toggleLink&#8221;);  \/\/ Add a click event listener to the link  toggleLink.addEventListener(&#8220;click&#8221;, function(event) {    event.preventDefault(); \/\/ Prevent the default link behavior    \/\/ Hide the initial content    document.getElementById(&#8220;docsbotContent&#8221;).style.display = &#8220;none&#8221;;    \/\/ Show the new content    document.getElementById(&#8220;supportFormContent&#8221;).style.display = &#8220;block&#8221;;  });});[\/tcb-script]<\/p>\n<h3>Answering Common Questions<\/h3>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448693\" width=\"152\" data-init-width=\"305\" height=\"40\" data-init-height=\"81\" title=\"Common Questions Answered\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/Dotted-Arrow-Thrive-Themes-Toolkit-copy.webp\" data-width=\"152\" data-height=\"40\" style=\"aspect-ratio: auto 305 \/ 81;\" loading=\"lazy\"><\/span><a href=\"https:\/\/thrivethemes.com\/docs\/working-of-the-thrive-theme-builder-with-woocommerce\/\" target=\"_blank\"><\/p>\n<p style=\"\">How Does Theme Builder Work With WooCommerce?<\/p>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448696\" width=\"14\" data-init-width=\"28\" height=\"14\" data-init-height=\"28\" title=\"icon-right-thrive\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/icon-right-thrive.webp\" data-width=\"14\" data-height=\"14\" style=\"aspect-ratio: auto 28 \/ 28;\" loading=\"lazy\"><\/span><\/a><a href=\"https:\/\/thrivethemes.com\/docs\/fixing-the-403-forbidden-error\/\" target=\"_blank\"><\/p>\n<p style=\"\">How to Fix the \u2018403 \u2013 Forbidden\u2019 Error?<\/p>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448696\" width=\"14\" data-init-width=\"28\" height=\"14\" data-init-height=\"28\" title=\"icon-right-thrive\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/icon-right-thrive.webp\" data-width=\"14\" data-height=\"14\" style=\"aspect-ratio: auto 28 \/ 28;\" loading=\"lazy\"><\/span><\/a><a href=\"https:\/\/thrivethemes.com\/docs\/getting-started-with-thrive-apprentice\/\" target=\"_blank\"><\/p>\n<p>Thrive Apprentice Introduction<\/p>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448696\" width=\"14\" data-init-width=\"28\" height=\"14\" data-init-height=\"28\" title=\"icon-right-thrive\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/icon-right-thrive.webp\" data-width=\"14\" data-height=\"14\" style=\"aspect-ratio: auto 28 \/ 28;\" loading=\"lazy\"><\/span><\/a><a href=\"https:\/\/thrivethemes.com\/docs\/make-thrive-theme-builder-work-properly-troubleshooting\/\" target=\"_blank\"><\/p>\n<p style=\"\">Troubleshooting Theme Builder<\/p>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448696\" width=\"14\" data-init-width=\"28\" height=\"14\" data-init-height=\"28\" title=\"icon-right-thrive\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/icon-right-thrive.webp\" data-width=\"14\" data-height=\"14\" style=\"aspect-ratio: auto 28 \/ 28;\" loading=\"lazy\"><\/span><\/a><a href=\"https:\/\/thrivethemes.com\/docs\/how-do-thrive-architect-and-thrive-theme-builder-complement-each-other\/\" target=\"_blank\"><\/p>\n<p style=\"\">Can I Use Thrive Architect to Design My Whole Website?<\/p>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448696\" width=\"14\" data-init-width=\"28\" height=\"14\" data-init-height=\"28\" title=\"icon-right-thrive\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/icon-right-thrive.webp\" data-width=\"14\" data-height=\"14\" style=\"aspect-ratio: auto 28 \/ 28;\" loading=\"lazy\"><\/span><\/a><a href=\"https:\/\/thrivethemes.com\/docs\/using-the-post-list-element-in-thrive-architect\/\" target=\"_blank\"><\/p>\n<p style=\"\">How to Use the Post List Element?<\/p>\n<p><span><img fetchpriority=\"high\" decoding=\"async\" alt=\"\" data-id=\"113448696\" width=\"14\" data-init-width=\"28\" height=\"14\" data-init-height=\"28\" title=\"icon-right-thrive\" src=\"https:\/\/mlpxhq8ztvyc.i.optimole.com\/cb:p0Z2.44bbf\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/thrivethemes.com\/wp-content\/uploads\/2023\/11\/icon-right-thrive.webp\" data-width=\"14\" data-height=\"14\" style=\"aspect-ratio: auto 28 \/ 28;\" loading=\"lazy\"><\/span><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/thrivethemes.com\/docs\" target=\"_blank\" data-tcb_hover_state_parent=\"\" style=\"outline: none;\">See more articles<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to Thrive Themes Support! We\u2019ve got your back! Get answers to the most commonly asked support questions below, or reach out to our support team for help. Chat with ThriveXpert, Our Smart Support Assistant! Get answers instantly \u2014 faster than waiting for a human! Our AI Assistant is trained to solve common issues and [&hellip;]<\/p>\n","protected":false},"author":247776,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-114127237","page","type-page","status-publish","hentry","post-wrapper","thrv_wrapper"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/pages\/114127237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/users\/247776"}],"replies":[{"embeddable":true,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/comments?post=114127237"}],"version-history":[{"count":0,"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/pages\/114127237\/revisions"}],"wp:attachment":[{"href":"https:\/\/thrivethemes.com\/wp-json\/wp\/v2\/media?parent=114127237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}